Refund Policy

Last updated: April 10, 2023

Thank you for dining with CozyCraftMarket. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy extends to all orders placed through our website cozycraftmarket.sbs, our mobile application, or over the phone at +44 20 7946 0958.

Returns

You have 24 hours from the time of delivery or pick-up to report any issues with your order to be eligible for a refund. To initiate a return, please contact us immediately. Every effort will be made to ensure your satisfaction.

Refunds

Once we receive your complaint, our team will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the order.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Exchanges

In cases where you receive the wrong pizza, or if there is a manufacturing defect, we will happily exchange the item for the correct one or provide a new item free of charge. Please contact us to arrange the exchange.

Shipping

You must return your product to our store located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions on how to return your item to us, contact us using the provided phone number or speak with our staff on-site.

Non-Tangible Goods

Please be aware that we do not offer refunds for non-tangible goods such as gift cards or promotional coupons. This policy also applies to any beverage that accompanies your order, which cannot be returned or refunded.

Amendments

CozyCraftMarket may update this Refund Policy at any time. We encourage you to review this page frequently to be informed of any changes. By placing an order with us, you agree to be bound by the current version of these terms.

Questions

If you have any questions regarding our Refund Policy, please feel free to reach out to our customer service team at +44 20 7946 0958. We are dedicated to ensuring that your experience with CozyCraftMarket is exceptional.